Frequently Asked Questions

We will spend around 50min discussing your reason for visiting. Together we will develop a better understanding of your current situation and presenting concern. I will consider your thoughts, expectations and goals so we can best work together to optimise your experience. I hope that a visit to Kioni provides reassurance, understanding and clear recommendations. My intention thereafter is to guide you through a specific rehabilitation plan, built to your expectations and requirements, with follow ups & support as required along the way. 

You should leave your consultation with an understanding of your current concern, some initial rehabilitation strategies and an agreed upon goal. Further detailed personalised programming will be shared following the appointment or at your next agreed review.

Kioni Physiotherapy is next door to Matrix Fitness in Malvern. We have a separate entrance to the gym & a changing space next door to the treatment room. We recommend comfortable, gym appropriate clothing & footwear for your initial consultation. Please be prepared to undress further if required for assessment. This will always be minimised and only with your consent. For this you may wish to wear or bring shorts and a vest top. 

For follow up appointments we are likely to be out on the gym floor, please wear comfortable, gym appropriate clothing and footwear. 

If you have seen other specialists or have letters, reports or investigations, you can bring these along for discussion should you wish to share. 

I'd recommend a drink for follow up appointments.

If you are older than 16 years then no it is not a requirement, but if you wish to have a chaperone, friend or family member they can of course join you. 

If you are younger than 16 we require an adult to attend the appointment with you.

Physio's are known for seeking out and inflicting pain but it is not my intention to cause you pain. Pain is often a symptom associated with your circumstance so we are likely to encounter it during some assessments or exercise techniques. However I will aim to minimise discomfort where I can and will always aim to reduce this experience. 

This will be based on the findings of your assessment and our agreed upon plan for your rehabilitation and expected timeframes. Some circumstances will require more frequent review than others. Some could be reviewed online. 

At Kioni I offer a mixture of follow up appointments; 45min to spend time on the gym floor and reviewing exercises and movements; 30min to have a short treatment or review a smaller amount of exercises. Online calls and reviews are an option when recommended. 

Kioni is cashless and you will be asked to pay before departure from the appointment.

I understand circumstances may change, where possible cancellations 24hours prior to your appointment will be accepted via email or message. Cancellations within the 24hour period may incur a small charge.

Yes there is space to park outside the unit. The ground is a little uneven in places so please mind your step. 

I use a cloud based medical records programme called Cliniko for all my notes. 

Cliniko is fully compliant with all relevant GDPR legislation. Further information can be found on their website.

It is a legal requirement that medical records are kept after your treatment has finished. Generally this is for a period of 8 years. Your right to be forgotten cannot override the legal requirement for medical record keeping for the mandatory period. 

Please follow this link for full details.